Refund & Return Policy – The Seating Store
At The Seating Store, we strive to provide high-quality seating products. Please read our policy carefully before making a purchase.
1. No Return & No Refund Policy
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We do not accept returns or provide refunds once the product has been successfully delivered.
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By placing an order, you agree to this policy.
2. Replacement Policy (Exceptions)
We only offer replacement in the following cases:
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Product received is damaged
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Product is defective
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Incorrect product has been delivered
3. Mandatory Unboxing Video
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An unboxing video is mandatory to claim any damage, defect, or incorrect product.
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The video must be recorded from start to finish without cuts, clearly showing:
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Sealed package
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Opening process
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Product condition
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Claims without a valid unboxing video may not be accepted.
4. Reporting an Issue
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Issues must be reported within 48 hours of delivery.
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Customers must contact us only via email with required proof.
5. Eligibility for Replacement
To be eligible, customers must:
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Provide unboxing video (mandatory)
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Share clear images/videos of the issue
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Provide order details and problem description via email
6. Resolution Process
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Once verified, we will initiate a replacement only.
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Refunds are not applicable, except where required under applicable law.
7. Non-Eligible Conditions
Replacement requests will not be accepted if:
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No valid unboxing video is provided
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Product has been used or installed
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Damage is due to misuse or improper handling
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Minor color/finish variations occur
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Request is raised after 48 hours of delivery
8. Additional Notes
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Replacement will be processed for the same product only (subject to availability).
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We reserve the right to provide an alternative solution if the product is unavailable.
9. Changes to This Policy
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We reserve the right to update this policy at any time without prior notice.
10. Contact Us
For any issues or support, please contact us:
Email: sagarparmar2307@gmail.com